Privacy Policy - Ulupono Surf Company

This privacy policy discloses the privacy practices for Ulupono Surf Company® at the website address This privacy policy applies solely to the information collected by this website. This policy will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect against the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to or collect information that you voluntarily give to us via direct input from you through the website or through alternate communication including email and telephone. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (for example, to ship an order). Unless you ask us not to, we may contact you via email in the future to tell you about promotional offers, new products or services, or changes to this privacy policy or our terms of use.

Your Access to and Control Over Your Information

You have the right to do the following at any time by emailing us at or contacting us at (562) 204-6277:

* Opt out of any future contacts from us at any time.
* See what data we have about you, if any.
* Change/correct any data we have about you.
* Have us delete any data we have about you.
* Express any concern you have about our use of your data.


We take the utmost precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way via 256-bit Secure Socket Layer (SSL) connection. SSL is a standard security technology for establishing an encrypted link between a server and a client. You can verify your connection over SSL to our website by looking for a lock icon in the address bar and the “https” at the beginning of the address of our website. While we use SSL encryption to protect sensitive information transmitted online, we also protect your information offline. Only certain staff that require the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

Our website is backed up on a regular frequency.  Our website is hosted on secure servers through a third-party, StableHost, based in Hollywood, FL. The following is the link to their privacy policy:

User Registration

In order to use this website, a user may need to complete a registration form. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products on our site in which you have expressed interest.

Product Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.


Our site uses “cookies.” A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.


We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We do not share your data for fees or profit. We only share your data with outside services to assist in the customer purchase process such as payment and shipping or for anti-spam or website analytical purposes. The following are the companies with which we share data and for what purpose as well as links to their own privacy policies:

Stripe Payment Gateway – We use the Stripe payment gateway to offer our customers payment option via credit card. Stripe’s privacy policy can be viewed here:

PayPal Payment Gateway – We also use Paypal payment gateway to provide our customers that added payment versatility. PayPal’s privacy policy can be viewed here:

United States Postal Service (USPS) – We use the USPS to ship our orders to our customers. The USPS’ privacy policy can be viewed here:

CleanTalk Anti-Spam – We use CleanTalk to prevent internet robot spam on our website. User comments may be checked through this automated spam detection service. CleanTalk’s privacy policy can be viewed here:

Google Analytics – We use Google Analytics to provide website usage statistics. Google’s privacy policy can be viewed here:

Data Retention

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website, we also store the personal information they provide in their user profile indefinitely. All users can see, edit, or delete their personal information at any time except for their username (which prevents malicious activity). Website administrators can also see and edit that information.


This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Promotional Activities

From time-to-time we may offer certain incentives (for example, discounts on purchases) for users to voluntarily agree to receive communications from us regarding promotions and other news. We will never include users in such subscriptions unless they have explicitly opted into them (for example, by clicking a checkbox agreeing to subscribe). Subscribers also have the right to opt out of such subscriptions at any time by clicking on an “unscubscribe” link in the event of email communication or by contacting us through email at or telephone at (562) 204-6277.

We may also offer similar incentives for users to voluntarily “share” or “like” our website or specific aspects of the website or our products on their social network pages. Sharing or liking content on the internet with social network pages results in that content appearing on that user’s social network page thereby advertising that content. We do not retrieve information about users from such interactions other than a record of their activity to track the distribution of the corresponding incentives. User’s are encouraged to review the privacy policies of the respective social networks for details on what information is retained by these social networks.

Changes To This Policy

If we decide to make changes to our privacy policy, we will notify our users and post those changes on this page. The latest revision date is indicated at the bottom of this page. You are encouraged to review any changes to our privacy policy on a regular basis.

If you have any questions or feedback regarding our privacy policy, please contact us:

Ulupono Surf Company
(562) 204-6277

This privacy policy was last modified on August 6, 2018.

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